Terms & Conditions of Service

Effective July 2025

These Terms and Conditions (“Agreement”) govern all services provided by Refresh & Organize by Chelsie LLC (“Company”, “we”, “us”, “our”) to you, the client (“Client”, “you”, “your”). By booking, paying for, or receiving any service from us, you agree to these terms, policies, and all associated disclaimers for protection of both client and company.

Notice: Refresh & Organize by Chelsie LLC is owner owned and operated. All services are performed by Chelsie personally unless you specifically request (or are notified in advance of) a helper or additional cleaner. Helpers are only brought for larger jobs or when requested by the client, and all assistants are trained, covered under our policies, and subject to the same standards of care.

Company Information

• Business Name: Refresh & Organize by Chelsie LLC
• Location: Clovis, CA
• Business License (CA): B20250144590
• Website: refreshandorganize.com
• Phone: 559-978-0522
• Owner: Chelsie (Owner owned & operated; services performed solely by Chelsie unless client requests or is notified of a helper/additional cleaner in advance.)
• Licensed & Insured: Yes

Refresh Promise

Scope of Services

• Residential Cleaning: Standard, Deep, Move-In/Out, Recurring, Airbnb/Short-Term, One-Time, Event, and Specialty
• Commercial Cleaning: Office, doctor’s office, retail, post-construction, property management, recurring, and one-time
• Carpet & Upholstery Cleaning: Rooms, stairs, upholstery, mattresses, pet odor, stain removal (see pricing)
• Window Cleaning: Interior, exterior, screens, sills, tracks, hard water spots, sliding doors
• Add-On Services: Fridge, oven, laundry, bedding, wall/handprint removal, blinds, baseboards, closet/garage/pantry, photo reports
• Organization: Kid/teen/specialty room reset, decluttering, donation prep, small move help
• Other: Move-in/out, estate, hoarding remediation (by agreement), after construction, specialty detail

All cleaning and organizing services are performed solely by Chelsie unless client requests or is notified in advance of a helper/additional cleaner (e.g., for large jobs or by client preference). Any assistants are background-checked, trained, and covered under the same insurance and policies as the owner.

Full details and pricing available on: refreshandorganize.com/pricing and your estimate/quote.

Pricing & Estimates

• All pricing is flat-rate (by size, bath count, or job) or custom-quoted. Instant calculators on our website include all add-ons and surcharges.
• Quotes are based on the information provided by client. Scope, pricing, and estimated duration may be adjusted if actual conditions differ (size, excessive dirt, pet hair, odors, access issues, etc).
• Recurring Discount: Weekly 20%, Biweekly 15%, Monthly 10% (applies after first deep/initial clean unless explicitly waived in writing).
• Estimate Validity: 30 days unless otherwise stated.
• Deposit: Large, specialty, or event jobs may require a non-refundable 25–50% deposit. Deposit is forfeited if cancelled within 48 hours of scheduled date.
• Discounts, credits, incentives may be revoked for non-payment or violation of any policy herein.

Booking & Scheduling

• Booking is confirmed only after receipt of required information and (if applicable) deposit. Service is scheduled based on staff availability and may be rescheduled for emergencies, illness, or unsafe conditions (see Weather & Emergency Policy).
• Client is responsible for providing up-to-date and accurate property information and any special requests before service.
• Arrival windows are given (e.g., 8–10am). Delays due to traffic, prior job extensions, or emergencies will be communicated ASAP. Late arrival does not entitle client to discount or refund.
• Unless specifically agreed, all cleaning and organizing is performed by Chelsie personally. Additional help will only be present if pre-approved by client or required for the job.
• Client must ensure someone over 18 is present (unless other access is pre-arranged in writing). See Access Policy.

Access & Entry

• Client must provide safe, legal, and unobstructed entry at the scheduled time, including gate/door codes, key pick-up, parking, etc.
• If staff cannot access the property within 20 minutes of scheduled time, a lockout fee (up to full quoted price) may be charged.
• Pets must be secured; we are not liable for pets that escape during service unless negligence is proven.
• Staff will not climb over fences, use ladders over 8 feet, or risk injury to gain access.

Cancellation, Reschedule & Lockout

• Cancellations/Reschedules under 24 hours notice: $75 fee or 50% of scheduled service, whichever is greater. Under 2 hours or same-day, full quoted price may be charged.
• No-Shows/Lockouts: If client is not present or property is not accessible, full service price is due. For recurring clients, two consecutive missed/canceled appointments may forfeit discounts or priority scheduling.
• Emergency Exception: Surcharges/fees may be waived for medical/family emergency or severe weather if documented proof is provided and at company’s sole discretion.

Payments, Authorization, & Late Fees

• Payment due at completion unless agreed otherwise in writing. Accepted forms: card, Zelle, Apple Pay, pre-approved cash, bank transfer, online invoice, check (business/commercial only; $35 returned check fee applies).
• Card Pre-Authorization: Card may be pre-authorized or securely stored for the full quoted amount. Unpaid balances may be charged to card on file.
• Commercial accounts: Net 7 or Net 15 only by contract. Late payments over 7 days: $35 fee + 1.5% monthly interest. Past 30 days: may be sent to collections/legal action and all recovery costs will be added.
• Disputed Charges: Initiating a chargeback or payment dispute without first attempting resolution violates these terms. Company reserves the right to take legal action for punitive damages and costs incurred.

Add-On & Specialty Services

• All add-ons must be selected at booking or requested 24 hours before service. Unscheduled add-ons may not be completed same-day or may incur additional fee.
• Pricing for all add-ons and specialty services is posted on our website and included in your estimate. Some specialty/add-on services (e.g., heavy appliance move, garage organization, grout detail, trash outs, post-construction, extreme odor remediation, etc) require a custom quote and waiver.
• Unless otherwise agreed, all add-ons and specialty services are performed by Chelsie personally. Additional help will only be present if required and pre-approved by the client.

Sample Add-On Service Table

Emergency, After-Hour, and Holiday Cleaning Surcharges

• Emergency Cleaning Surcharge: All last-minute or urgent requests (within 24 hours or “same day”) will be charged an additional $50 minimum, or higher depending on staff overtime/urgency required. Large jobs may have a higher surcharge quoted in advance.
• After-Hour Cleaning Surcharge: Services starting before 8:00am or finishing after 6:00pm (client time zone) incur a $50 surcharge per visit, or more if additional staffing is needed for off-hours.
• Holiday Cleaning Surcharge: Services scheduled on recognized holidays are subject to a $75 surcharge per visit, or higher during major holidays (e.g., Thanksgiving, Christmas Eve/Day, New Year’s Eve/Day). All holiday surcharges will be disclosed and agreed before booking.
• Recognized holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day, and other posted holidays.
• Surcharges are in addition to the regular quoted service rate and add-ons. Surcharges are non-refundable and due with final payment.

What’s Not Included & Right to Refuse

• We do not clean: human/animal waste, blood, hazardous substances, mold, infestations, extreme hoarding (unless agreed in writing), unsecured weapons, large/heavy furniture or appliances, fragile artwork, exterior high windows, items not requested/booked, or perform childcare/pet care/dishes (unless arranged).
• Company reserves the right to refuse or discontinue service if property conditions are unsafe, hazardous, illegal, or not as described. No refund will be given for time spent traveling or attempting service under such conditions.

Breakage, Damage, Lost Property

• Any damage, breakage, or property left behind by Company staff must be reported within 24 hours of service. Our liability is limited to actual repair or replacement value, not to exceed $500 per incident, except in cases of gross negligence or willful misconduct.
• We are not responsible for pre-existing damage, faulty installations, loose fixtures, unsecured furniture, or property hidden under clutter. We do not move heavy furniture/appliances over 30 lbs unless arranged and waived in writing.
• Client is responsible for securing valuables, electronics, jewelry, personal papers, cash, and medication prior to service. Lost or missing items must be reported within 24 hours with documented proof of loss.

Photos, Privacy & CompanyCam

• Company takes before/after photos for internal records, quality assurance, legal protection, and training. No personal/identifying photos are used in marketing without written consent.
• Photo Report Add-On: For $20 fee, a detailed digital or PDF photo report can be provided for client or landlord/realtor records.
• All photos are securely stored and confidential except as needed for dispute, quality control, or insurance.

Refunds, Disputes & Chargebacks

• No refunds for completed services. If dissatisfied, client must notify us within 24 hours for re-clean eligibility. If walk-through or photo report is not accepted/completed, all dispute claims may be void.
• Disputes must be submitted in writing, with opportunity for Company to remedy or re-clean. If still unresolved, both parties agree to attempt mediation before legal action. If client initiates chargeback or legal action before mediation or walk-through, Company may pursue all legal remedies and damages.
• If client provides false information, misrepresents condition, or attempts to defraud Company, all claims for refunds or credits are void.

Review Incentive Policy

• Clients who leave a Google review after their first cleaning may request $25 off their next service, plus free oven cleaning (limit 1 per household or address, not combinable with other offers). Abuse or fake reviews will void incentive.

Travel, Weather, & Emergency Policies

• Travel Fee: $25–$60 may be charged for properties more than 25 miles from Clovis, CA, or those requiring tolls, parking, or special access.
• Severe weather, natural disaster, public health emergency, or other force majeure may result in reschedule, delay, or cancellation without penalty for either party. Company not responsible for service delays due to circumstances beyond control.
• Emergencies: Company may waive reschedule/cancel fees for documented emergencies at its sole discretion. Proof may be required.

Client Obligations

• Provide accurate info; disclose allergies, pets, hazards, special requests.
• Ensure safe access; clear pathways; secure/put away valuables, personal items, electronics, and breakables.
• Participate in walk-through or accept final photo report as proof of service.
• Promptly pay all balances due; update payment info as needed.

Company Obligations

• Owner (Chelsie) performs all cleaning and organizing personally unless an additional cleaner or helper is specifically arranged in advance with the client for large jobs or at the client’s request. All helpers are background-checked, trained, and insured.
• Use professional, safe, and eco-friendly supplies unless otherwise requested.
• Respect your privacy, property, and information at all times.
• Maintain internal records, photos, and service logs for legal, insurance, and quality purposes.
• Never share or use client info or images in marketing without explicit consent.

Insurance & Worker’s Compensation

• Refresh & Organize by Chelsie LLC is fully insured for general liability (covering accidental property damage and bodily injury, subject to policy limits). A Certificate of Insurance is available upon request for clients who require proof.
• All services are performed by the owner unless a helper/assistant is pre-approved. For jobs involving additional personnel, all helpers are covered under our liability insurance and are covered for injury/accident under California worker’s compensation laws.

Confidentiality & Privacy

• All client data, access codes, images, and service notes are confidential and used only as required for operations, insurance, or legal compliance.
• See Privacy Policy for more details. No data is sold or used outside legitimate business purposes.

Safety, Minors & Pets

• Service will be refused or paused if unsafe conditions exist: open flames, unsecured weapons, aggressive pets, illegal activity, pests, mold, hoarding, blocked exits, or minors left unattended. No refund for lost time or travel.
• Children and pets must be supervised by an adult at all times during service. Company is not responsible for injury, escape, or property damage due to unsupervised minors or pets.

COVID-19 & Health

• If anyone in the home/office is ill, exposed to communicable disease, or in quarantine, notify us before service. We reserve the right to cancel or reschedule if staff safety is at risk.
• Staff may wear masks or gloves at any time and will use disinfectants as appropriate. Company follows all CDC/local health guidelines as required by law.

Legal, Indemnity, & Venue

• Company’s total liability for damages or loss is limited to amount paid for disputed service, except for gross negligence or intentional misconduct.
• Client agrees to indemnify, defend, and hold harmless Company, staff, agents, and contractors except in case of gross negligence or fraud.
• All legal disputes must be brought in Fresno County, California, under CA law. If client files false claims, fraudulent chargebacks, or defamatory reviews, Company may seek all available damages.
• If any section herein is held invalid or unenforceable, the remainder of the Agreement remains in effect.

Updates to Terms

• We may update these policies at any time. The current version is always posted on our website. Continued use of our services constitutes acceptance of the most recent version.

Contact & Notices