Holiday Cleaning Policy
Refresh & Organize by Chelsie
Effective Date: May 1, 2025
Last Updated: May 1, 2025
Purpose
To accommodate clients seeking professional cleaning services during federal holidays and holiday weekends while maintaining transparent expectations and fair labor compensation, Refresh & Organize by Chelsie has implemented the following Holiday Cleaning Policy. This policy outlines applicable surcharge dates, terms of service, approval requirements, and client obligations.
Definition of Holiday Cleaning
A "Holiday Cleaning" refers to any cleaning appointment scheduled on a recognized U.S. federal holiday, or on a holiday weekend, which includes:
- The Friday before the holiday
- The holiday itself
- The weekend (Saturday and/or Sunday)
- The Monday following the holiday (if the holiday falls on or near a weekend)
Additionally, Christmas Eve (December 24) and New Year’s Eve (December 31) are classified as holiday cleaning dates.
Holiday Cleaning Surcharge
All confirmed appointments on qualifying holiday dates are subject to a non-refundable Holiday Cleaning Surcharge of $125, which is applied in addition to the standard service rate.
Key Terms:
- The surcharge is mandatory and non-waivable on qualifying dates.
- Coupons, promotions, or loyalty discounts may not be applied to holiday appointments.
- Clients will receive written notice of the surcharge during booking and must confirm acknowledgment before service is finalized.
- This surcharge may be combined with after-hours or emergency service surcharges where applicable.
Applicable Holiday Surcharge Dates – 2025 Calendar
Federal Holidays:
| Holiday | Day | Date |
|---|---|---|
| New Year’s Day | Wednesday | January 1 |
| Martin Luther King Jr. Day | Monday | January 20 |
| Presidents’ Day | Monday | February 17 |
| Memorial Day | Monday | May 26 |
| Independence Day | Friday | July 4 |
| Labor Day | Monday | September 1 |
| Columbus Day | Monday | October 13 |
| Veterans Day | Tuesday | November 11 |
| Thanksgiving Day | Thursday | November 27 |
| Christmas Day | Thursday | December 25 |
Holiday Weekends & Observed Dates (2025):
| Holiday Weekend | Surcharge Dates |
|---|---|
| New Year’s | Jan 1 – Jan 3 |
| MLK Weekend | Jan 17 – Jan 20 |
| Presidents’ Day Weekend | Feb 14 – Feb 17 |
| Memorial Day Weekend | May 23 – May 26 |
| Independence Day | July 4 – July 7 |
| Labor Day Weekend | Aug 29 – Sep 1 |
| Columbus Day Weekend | Oct 10 – Oct 13 |
| Veterans Day (Extended) | Nov 10 – Nov 11 |
| Thanksgiving Weekend | Nov 27 – Nov 30 |
| Christmas Eve & Day | Dec 24 – Dec 25 |
| New Year’s Eve | Dec 31 |
Holiday Cleaning Requirements
Approval Required
- All holiday appointments must be approved in writing by the Company.
- Availability is limited and scheduled on a first-come, first-served basis.
- Clients will be notified at time of inquiry whether a date qualifies for a surcharge and if staff are available.
Surcharge Confirmation
- Clients must acknowledge the Holiday Cleaning Surcharge via signed invoice, booking form, or written communication.
- Failure to confirm surcharge terms may result in automatic cancellation of the appointment.
Rescheduling and Cancellation
- Holiday appointments are non-refundable and non-cancelable once confirmed.
- Any request to cancel or reschedule a holiday appointment will result in the full service amount being charged.
Additional Charges if Applicable
| Surcharge Type | Criteria | Fee |
|---|---|---|
| Emergency Cleaning | Same-day or under 12-hour notice | $100 |
| After-Hours Cleaning | Start time after 6:00 PM | $75 |
| Combined Holiday + Emergency | Holiday date and same-day request | $225 |
| Combined Holiday + After-Hours | Holiday evening service | $200 |
| Combined All Three | Holiday + Emergency + After-Hours | $300 |
All combined surcharges will be disclosed at time of booking and must be approved prior to scheduling.
Photo Documentation & Satisfaction Guarantee
CompanyCam Requirement
- Time-stamped, geo-tagged before-and-after photos
- Optional video walkthrough (upon request)
- Internal records for quality assurance and dispute resolution
Satisfaction Guarantee Eligibility
- The client must be present for the post-clean walkthrough OR
- The client must request a CompanyCam photo/video report at the time of booking
- Complaints must be submitted within 4 hours of service completion
- No third-party photos or late reports will be accepted
How to Book a Holiday Cleaning
- Submit your request using the Holiday Booking Request Form
- Email our team at refreshandorganizebychelsie@gmail.com to confirm holiday availability
- Approve surcharge and service summary in writing to finalize your appointment
All holiday cleanings must be confirmed at least 48 hours in advance unless being requested as an emergency service.
Contact Us
Refresh & Organize by Chelsie LLC
Clovis, CA – Serving Fresno County and surrounding areas
Mailing Address: 455 Market St Ste 1940 #238292, San Francisco, CA 94105
Phone: (559) 978-0522
Website: www.refreshandorganize.com
Customer Support: support@refreshandorganize.com
Booking & Info: contact@refreshandorganize.com