Privacy Policy

Last Updated: May 01, 2025

This Privacy Notice for Refresh & Organize by Chelsie LLC ("we," "us," or "our") describes how and why we collect, use, and share your personal information when you use our services, including when you:

If you do not agree with our policies, please do not use our services. For any questions, contact chelsie@refreshandorganizebychelsie.com.

Summary of Key Points

  • What we collect: Name, contact info, address, service preferences, and photos (with consent)
  • Sensitive data: We do not collect sensitive personal data
  • Third parties: We do not collect information from third-party sources
  • Usage: To provide services, secure systems, and meet legal obligations
  • Sharing: Only with providers like Stripe, Google Maps API, or booking systems
  • Security: We use technical and organizational safeguards
  • Your rights: Access, correction, deletion, and opt-out (where applicable)

Table of Contents

  1. What Information Do We Collect?
  2. How Do We Process Your Information?
  3. When and With Whom Do We Share It?
  4. Do We Use Cookies?
  5. How Long Do We Keep Data?
  6. How Do We Protect It?
  7. Minors
  8. Your Privacy Rights
  9. Do-Not-Track Signals
  10. US State Rights
  11. One-Cleaner Policy
  12. Policy Updates
  13. Contact Info
  14. Data Access or Deletion Requests

1. What Information Do We Collect?

We collect personal data you voluntarily provide when you request services or contact us, including:

  • Full name, email, phone, address
  • Service details: size of home, number of bedrooms/bathrooms, pets, gate codes, special instructions
  • Service photos (before/after – with consent)
  • Device data and location (used via Google Maps API for quote accuracy)
  • Payment method used (Stripe, Zelle, Apple Pay – no full card data is stored by us)

2. How Do We Process Your Information?

  • To schedule, confirm, and fulfill services
  • To issue invoices and receipts
  • To respond to inquiries or feedback
  • To comply with legal obligations
  • To generate quotes and estimates using address-based Google Maps APIs
  • To optionally provide before/after photos and service records

3. When and With Whom Do We Share It?

  • With payment processors: Stripe, Zelle, Apple Pay
  • With booking software (Zenbooker, Jotform, etc.)
  • With Google Maps API for auto-estimates
  • With subcontractors only if authorized by the client

4. Do We Use Cookies?

Yes. We use cookies for session management, analytics, and security. You can disable them in your browser settings.

5. How Long Do We Keep Data?

We retain personal information only as long as necessary for the purposes listed. We securely delete or anonymize data when no longer needed.

6. How Do We Protect It?

  • SSL encryption
  • Password-restricted access
  • Limited internal access to customer files

No online system is 100% secure, but we follow industry best practices.

7. Minors

We do not knowingly collect or process information from children under 18. If you believe we have done so, contact us immediately.

8. Your Privacy Rights

  • Request access, correction, or deletion of your data
  • Withdraw consent or opt out of marketing emails
  • Contact us via email to submit a privacy request

9. Do-Not-Track (DNT) Signals

We currently do not respond to browser DNT signals due to lack of a consistent industry standard.

10. U.S. State Privacy Rights

If you're a resident of California or another state with applicable laws, you may request:

  • Data access and portability
  • Data deletion
  • Correction of inaccurate data
  • Opt-out of data sharing (we do not sell data)

11. One-Cleaner Policy

Chelsie is the primary service provider. For large jobs, a vetted helper may assist—clients will always be notified in advance and may opt out.

12. Policy Updates

This privacy policy may be updated periodically. Any changes will be posted with an updated date at the top.

13. Contact Info

Email: chelsie@refreshandorganizebychelsie.com
Phone: (559) 978-0522
Address: 455 Market St Ste 1940 #238292, San Francisco, CA 94105

14. Data Access, Update, or Deletion

If you would like to review, update, or delete your personal data, please email us. We will verify your identity and respond in compliance with applicable laws.