Frequently Asked Questions

Everything You Need to Know About Our Cleaning & Organizing Services

About Our Company & Team

How long have you been in business?
Refresh & Organize by Chelsie has been serving Clovis, Fresno County, and the Central Valley since 20XX. We are locally owned, with deep roots and a reputation for reliability and customer satisfaction.
Are you bonded and insured?
Yes, we are fully bonded and insured for your protection and peace of mind. All team members are covered under our liability insurance, ensuring you’re never at risk.
Are you licensed to house clean?
Absolutely. We hold all required business and professional licenses as mandated by California and local law for residential and commercial cleaning.
Is there any special training you’ve gone through to learn how to house clean?
Yes. Chelsie has completed professional training programs, including advanced cleaning techniques, safety, chemical handling, and specialized organizing. Every helper is trained personally and must demonstrate excellence before servicing any home or office.
Are you OSHA trained and certified?
While residential cleaners are not required to be OSHA certified, we voluntarily follow OSHA safety guidelines, including safe chemical storage, PPE use, and ergonomic cleaning techniques. Commercial cleaning staff receive additional OSHA training as needed.
What is your hiring and screening policy?
Every team member is background checked, referenced, and receives ongoing training. Random drug screening is conducted for all employees. We value trust and safety above all else.
Can I request proof of your insurance, bonding, licensing, or background checks?
Absolutely! We are happy to provide documentation of insurance, licensing, and background checks upon request for your peace of mind.
Have you ever been let go by a client?
Rarely, but it can happen—usually due to a change in the client’s circumstances or mismatched expectations. We always welcome honest feedback and strive for improvement with every client relationship.
Do you have references?
Yes! We are proud of our many happy clients. Written references and direct contacts are available. Online reviews can also be found on Google, Yelp, and Facebook.
Are you the person who will be cleaning my house?
In most cases, Chelsie is directly involved in each job. For larger cleans or organizing projects, she may be accompanied by a small team of trusted, fully-vetted helpers.
Will there be a team, or just one person?
For small homes or organizing jobs, it’s often just Chelsie or one assistant. For deep cleans, large homes, or commercial projects, we’ll bring a small team—always introduced and background checked.
Are all your helpers bonded and insured?
Yes. Every person who enters your property is covered under our insurance and bond, and is personally trained and screened.
Can I run a background/drug check on you or your team?
Of course. Transparency is important—we are happy to provide background documentation or references for peace of mind.

Services We Offer

Do you clean more than houses? (offices, Airbnb, etc.)
Yes! We clean homes, apartments, offices, Airbnb/rentals, vacation homes, move-in/move-out properties, retail spaces, and more. No job is too big or too small. See our full list.
Do you offer party/event set up or clean up?
Absolutely. We can help you prepare your space for any gathering, and also offer thorough post-party/event cleaning to get your home or venue sparkling again.
Do you do moving cleans (move-in/move-out)?
Yes. We specialize in detailed move-in and move-out cleans, which include all living areas, kitchen appliances (inside/out), cabinets, baseboards, bathrooms, and more—making sure the property is truly “ready to move.”
Is a move-in/move-out clean more expensive?
Yes, move cleans are more detailed and time-intensive, so they are typically priced higher than regular cleans. We provide flat-rate or hourly quotes, depending on your space and needs.
Can I schedule a one-time or random clean, or is it recurring only?
You may book any frequency you prefer: one-time, seasonal, occasional, or ongoing (weekly, bi-weekly, or monthly). No contracts required for most services.
Do you offer organizing in addition to cleaning?
Yes! Organizing is one of our specialties. We handle everything from closets, pantries, and garages to craft rooms, offices, and full-home decluttering. Custom projects welcome!
Do you clean windows?
We clean interior windows, sills, and tracks as part of deep cleans or as an add-on. We do not perform exterior window cleaning above the first floor for safety reasons.
Do you clean refrigerators, freezers, or ovens?
Yes, interior fridge, freezer (defrosted), and oven cleaning are available as add-ons or included in deep/move-in/out cleans.
Do you detail cars or clean hot tubs?
No, we do not offer auto detailing or hot tub cleaning. We focus on interiors and specialty home/office services.
Do you water indoor plants?
We are happy to water indoor plants by request! Please provide instructions for any special plant care.
Do you do dishes or laundry?
Yes, dishwashing and laundry (wash, dry, fold, or put away) are available upon request or as service add-ons.
Do you assemble furniture or do other odd jobs?
We can assemble small furniture, install closet organizers, hang pictures, or assist with other light household projects as part of organizing or cleaning visits. If a task is beyond our scope, we’ll refer you to a trusted partner.
Do you offer commercial cleaning?
Yes, we clean small offices, medical/dental suites, retail stores, salons, and more. All commercial cleaning is tailored to business needs and can be scheduled after hours or on weekends.
Do you offer carpet cleaning or floor waxing?
We offer light carpet spot-cleaning and hard floor care (mopping, buffing) but do not provide professional carpet shampooing or waxing. We can recommend trusted local providers for these services.
Do you do pet sitting?
We are not a pet sitting service, but we’re happy to tidy up pet areas, refresh water/food, or walk/feed pets as an add-on (subject to scheduling and liability).
Do you clean the same stuff each time, or rotate chores?
We follow a standard checklist for regular cleans, with rotational deep cleaning of specific areas as needed. If you have preferences, we’ll customize your routine to fit your priorities.
Can I request a custom cleaning or organizing project?
Absolutely. We love unique projects! If it involves home, office, organizing, or detailed cleaning, just ask—we’re happy to help.
Do you provide service for hoarding or extreme cleaning situations?
We do light to moderate clutter clearing and deep cleaning. For extreme situations or biohazards, we may refer you to a specialized team, but are always happy to help get started.
Do you sanitize/disinfect?
Yes, disinfecting and high-touch point cleaning is included upon request or for an added fee.
Will you clean with my own products?
Yes, if you prefer! Please leave them out and let us know any special instructions.
Do you use bleach or strong chemicals?
We avoid harsh chemicals except when absolutely necessary for mold or severe stains, and only with your approval. We prioritize safe, family-friendly solutions.

Pricing, Billing & Payment

Do you charge by the hour or by the job?
Both options are available. Most cleanings and organizing jobs are quoted by the job (flat-rate) for transparency. Some large, unpredictable, or custom projects are billed hourly with an upfront estimate. We always explain pricing before service begins.
What payment methods do you accept?
We accept cash, all major credit/debit cards, Zelle, Venmo, and business checks. Online invoicing is available for commercial clients.
Do I pay at the time of service?
Payment is due on the day of service unless otherwise arranged. For recurring or commercial clients, monthly invoicing may be available.
If I forget to leave a check or payment, will you still clean?
We typically proceed with your cleaning, but request prompt payment afterward. For new or first-time clients, prepayment may be required.
Do you offer discounts or referral bonuses?
Yes! Recurring service, referrals, and seasonal promotions are available. Refer a friend and receive a credit or discounted cleaning after their first completed service. Ask for current offers!
Should I tip my cleaner?
Tipping is not required but is always appreciated. 100% of tips go directly to your cleaner. Thank you for recognizing hard work!
Can I claim cleaning as a tax deduction?
If you operate a business from home, cleaning your home office may be deductible. We provide itemized receipts/invoices. Consult your tax advisor for eligibility.
Is there a contract or cancellation fee?
No contracts are required for most services. We just ask for 24 hours’ notice to cancel or reschedule. Same-day cancellations may incur a fee (typically 50% of the service rate).
Do you charge extra for last-minute, weekend, or holiday service?
Yes, these bookings require extra scheduling flexibility and may incur a surcharge. All fees are discussed up front before you book.

Scheduling & Availability

What are your regular hours?
We work Monday–Friday, 8:00 AM–6:00 PM. Saturday and Sunday, early morning, evening, and holiday cleanings are available by request for an additional fee.
Do you work weekends or holidays?
Yes, but these days book up fast and may incur a surcharge. Please schedule early if you need cleaning outside regular hours or on a holiday.
If my regular cleaning falls on a holiday, will you still come?
For major holidays, we’ll notify you in advance to reschedule. If you prefer a holiday cleaning, we will do our best to accommodate you at our holiday rate.
Do you always come at the same time and day for recurring service?
We strive for consistency. Your appointment will usually be the same day and time each visit unless rescheduled by mutual agreement.
What happens if you get sick?
If any team member is unwell, we notify you promptly and reschedule or send a healthy replacement. We never clean while sick to protect your health and ours.
Do you cancel or reschedule if something comes up for you?
Rarely, but if necessary, we provide as much notice as possible and prioritize rescheduling your appointment at your convenience.
How do I reschedule or cancel an appointment?
Contact us by phone, text, or email with at least 24 hours’ notice to avoid fees. Same-day cancellations will incur a charge as outlined in your service agreement.
Do you charge a rescheduling or cancellation fee?
Only for same-day cancellations or missed appointments without proper notice (50% of the scheduled rate). No fee for rescheduling or cancelling with 24+ hours’ notice.
How far in advance should I book?
For regular service, we recommend booking 1–2 weeks ahead. Last-minute or urgent requests are accepted based on availability.
Will you remind me of my upcoming appointment?
Yes, we send appointment reminders by text or email before every service. Last-minute changes can be made up to 24 hours in advance.

Home Access, Security & Privacy

How will you access my home/office?
We can use a key, lockbox, garage code, or meet you at the door—whatever is most convenient for you. All keys/codes are securely managed and never labeled with your address or name.
How do you protect my privacy and home security?
We keep all client information confidential and securely store keys/codes. No personal details are ever shared or discussed with others. We are fully insured for property damage or loss, though such issues are extremely rare.
Do I need to be home while you clean?
Not unless you want to be! Most clients are not home during their service. We just need access instructions and a way to lock up.
Will you tell my neighbors about my home or habits?
Never. Your privacy and confidentiality are strictly respected at all times.
Do you have a privacy policy?
Yes. All client data and personal information are kept confidential and never shared or sold. See our Privacy Policy for details.

Safety, Pets, Kids & Special Needs

Is it okay if my pets are in the house or same room while you clean?
Yes! We are pet friendly and happy to work around pets. If you have a reactive pet, please secure them for everyone’s safety.
Is it okay if my kids are in the same room?
Absolutely! For safety, please supervise young children while we are cleaning, but we are used to working around families.
Can you use hypoallergenic or scent-free products for allergies?
Yes, just let us know in advance. We offer green, fragrance-free, and hypoallergenic products at no extra charge.
Can you accommodate seniors or those with disabilities?
Yes! We will tailor our service to meet any special requirements. Let us know how we can help.

Cleaning Products, Methods & Green Cleaning

Do you bring your own cleaning supplies and equipment?
Yes, we provide all tools and supplies, including vacuums, mops, and eco-friendly products. If you have preferred products or wish us to use your equipment, just let us know.
Do you use “green” or environmentally friendly products?
Yes! We offer green and non-toxic cleaning options upon request.
How do you decide which products to use on each surface?
All team members are trained on product safety and proper usage for every type of surface—wood, tile, granite, stainless, glass, etc.—using manufacturer recommendations and our professional training.
What do you use on hardwood floors?
We use gentle, pH-neutral solutions specifically designed for hardwood. We never use excessive water or harsh chemicals.
Do you bring your own vacuum?
Yes, we bring professional vacuums, but are happy to use yours if preferred (especially if there are allergies or sensitive flooring).

Quality Control, Damages & Guarantees

Do you offer a satisfaction guarantee?
Yes! If you’re not 100% satisfied, let us know within 24 hours and we’ll return to make it right at no extra cost.
What if you accidentally break or damage something?
We take great care, but accidents can happen. We will immediately inform you, take responsibility, and repair or replace the item promptly. Our insurance covers accidental damages.
Do you track and rotate which areas are deep cleaned?
Yes, we offer rotational deep cleaning so that every area of your home receives detailed attention throughout the year. Let us know your preferred schedule!

Communication & Customer Experience

How do you prefer to be contacted?
We respond quickly by phone, text, or email—whichever is most convenient for you:
Phone/Text: (559) 978-0522
Email: chelsie@refreshandorganizebychelsie.com
Will you chat with me during service, or work quietly?
We want you to feel comfortable. If you’d like to chat, we’re happy to converse, but otherwise, we’ll focus on the job so you can get things done!
What if I have feedback or a special request?
Please let us know at any time—before, during, or after your service. We are committed to continuous improvement and want you to be thrilled with every visit.
Do you offer gift certificates?
Yes! Gift cards/certificates are available in any amount—perfect for birthdays, holidays, new parents, or anyone who deserves a clean and organized home!
Didn’t see your question?
We’re always here to help. If you have any question not answered here, please contact us and we’ll respond promptly.